Certificate Programme in QFD for Relationship Building
-- viewing nowThe Certificate Programme in QFD for Relationship Building is a comprehensive course that empowers learners with essential skills for career advancement. Quality Function Deployment (QFD) is a critical methodology for understanding customer needs and translating them into actionable plans for product and service development.
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Course details
• Introduction to QFD: Understanding Quality Function Deployment and its importance in relationship building.
• Customer Voice and Requirements: Identifying and capturing the voice of the customer and converting them into engineering characteristics.
• House of Quality (HoQ): Building the HoQ to prioritize customer requirements and identify design parameters.
• Relationship Matrix: Developing a relationship matrix to evaluate the correlation between customer requirements and design parameters.
• Designing for Customer Delight: Utilizing QFD to design products and services that exceed customer expectations.
• Implementing QFD in Business: Practical applications and considerations for implementing QFD in a business setting.
• Communication and Collaboration: Enhancing team communication and collaboration through QFD.
• Continuous Improvement: Utilizing QFD for ongoing product and service improvement.
Career path
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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