Certified Specialist Programme in Negotiating in the Hospitality Industry

About this Podcast

HOST: Welcome to our podcast, today we have a special guest who will be sharing insights about the Certified Specialist Programme in Negotiating in the Hospitality Industry. Can you tell us a bit about your personal experiences and the importance of negotiation skills in the hospitality industry? GUEST: Absolutely, it's a pleasure to be here. I've spent over two decades in the hospitality industry, and I've found that negotiation skills are vital for success. They help in building strong relationships, managing conflicts, and driving business growth. HOST: That's interesting. Could you share some current industry trends related to negotiation in the hospitality sector? GUEST: Sure. One trend is the increasing use of technology to facilitate negotiations, such as automated booking and pricing systems. Another trend is the emphasis on emotional intelligence and empathy in negotiations, as hospitality is a people-centric industry. HOST: Those are indeed relevant trends. Now, what are some challenges faced in the field when it comes to negotiation, or even while teaching this subject? GUEST: Some challenges include dealing with cultural differences, time constraints, and the need to balance the interests of various stakeholders. In teaching, it can be difficult to make the learning practical and engaging, especially when dealing with abstract concepts. HOST: That sounds challenging, indeed. Finally, how do you see the future of negotiation in the hospitality industry? GUEST: I believe negotiation will continue to be a crucial skill as the industry becomes more complex and competitive. There will be a growing need for skilled negotiators who can adapt to changing circumstances and navigate diverse challenges. HOST: Thank you for sharing your insights. It's clear that the Certified Specialist Programme in Negotiating in the Hospitality Industry is a valuable course for professionals looking to advance their careers in this field.