Certificate Programme in Conflict Resolution in Home Healthcare Settings
Published on June 27, 2025
About this Podcast
HOST: Welcome to our podcast, where we explore exciting courses and the insights they provide. Today, I'm thrilled to be speaking with an expert in conflict resolution, discussing the Certificate Programme in Conflict Resolution in Home Healthcare Settings. Can you tell us a bit about your personal experiences that led you to teach this course? GUEST: Absolutely. I've worked in home healthcare for over 20 years, and I've seen firsthand how conflicts can impact patient care. I wanted to create a course that would help professionals navigate these challenges more effectively. HOST: That's fantastic. Now, in your opinion, what are some current industry trends that highlight the need for this course? GUEST: As home healthcare becomes more prevalent, the complexity of care increases. This means that conflicts between healthcare providers, patients, and families are also becoming more common. This course addresses that need, providing practical strategies to manage and prevent conflicts. HOST: I see. Speaking of challenges, what would you say are some common obstacles that learners might face while studying conflict resolution in home healthcare settings? GUEST: Learners often struggle with applying theoretical concepts to real-world situations. In this course, we use case studies and simulations to help learners practice their skills and gain confidence in handling conflicts. HOST: That sounds like a valuable approach. Now, let's look to the future. How do you see the field of conflict resolution in home healthcare evolving? GUEST: I believe we'll see more emphasis on preventative measures, such as training in effective communication and de-escalation techniques. By addressing conflicts early, healthcare professionals can improve patient care and reduce the risk of adverse events. HOST: Thank you for sharing your insights and experiences with us today. The Certificate Programme in Conflict Resolution in Home Healthcare Settings is undoubtedly a timely and essential course for professionals in this growing field. GUEST: Thank you for having me. I'm excited to see how this course can make a difference in home healthcare settings.
