De-escalating Verbal Aggression

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The Executive Certificate in De-escalating Verbal Aggression is a vital course that equips learners with the skills to manage and resolve conflicts, a crucial aspect of any organization. As verbal aggression has become a significant concern in the modern workplace, there is a growing demand for professionals who can effectively de-escalate tense situations.

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This course consists of 5 units: Understanding Verbal Aggression, De-escalation Techniques, Effective Communication, Conflict Resolution, and Leadership and Teamwork. By completing this course, learners will gain the essential skills to advance their careers, enhance their leadership abilities, and improve their overall professional performance.

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κ³Όμ • 세뢀사항

  • Understanding Verbal Aggression: Concepts and Strategies
  • Recognizing and Managing Triggers of Verbal Aggression
  • De-escalation Techniques: Communication and Empathy
  • Building Resilience and Coping with Stress in High-Pressure Situations
  • Implementing Effective Conflict Resolution and Negotiation Skills

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κ²½λ ₯ μΈμ¦μ„œ νšλ“

μƒ˜ν”Œ μΈμ¦μ„œ λ°°κ²½
DE-ESCALATING VERBAL AGGRESSION
μ—κ²Œ μˆ˜μ—¬λ¨
ν•™μŠ΅μž 이름
μ—μ„œ ν”„λ‘œκ·Έλž¨μ„ μ™„λ£Œν•œ μ‚¬λžŒ
London School of Planning and Management (LSPM)
μˆ˜μ—¬μΌ
05 May 2025
블둝체인 ID: s-1-a-2-m-3-p-4-l-5-e
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4.8

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