Certificate Programme in Cultural Sensitivity Training for Hospitality Professionals (Advanced)

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The Certificate Programme in Cultural Sensitivity Training for Hospitality Professionals is a comprehensive 20-unit advanced certificate programme designed to equip learners with the essential skills required to provide exceptional service to diverse customer segments. As the hospitality industry continues to globalize, cultural sensitivity training has become a crucial aspect of ensuring a positive customer experience.

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AboutThisCourse

This programme addresses the growing demand for culturally aware and empathetic hospitality professionals, providing learners with a competitive edge in the job market. By completing this programme, learners will gain a deeper understanding of cultural differences and develop the skills necessary to excel in their careers.

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CourseDetails

  • Cultural Competence Fundamentals
  • Understanding Cross-Cultural Communication
  • Cultural Awareness in Customer Service
  • Diversity and Inclusion in Hospitality
  • Cultural Intelligence in Global Operations
  • Understanding Conflict Resolution
  • Cross-Cultural Teamwork and Leadership
  • Cultural Sensitivity in Food and Beverage
  • Assessing Cultural Competence in Self
  • Cultural Awareness in Employee Training
  • Cultural Intelligence in Marketing Strategies
  • Understanding Intercultural Dating and Relationships
  • Cultural Sensitivity in Accommodation Services
  • Leadership and Cultural Competence in Hospitality
  • Best Practices in Cross-Cultural Communication
  • Cultural Intelligence in Human Resources
  • Appreciating and Adapting to Different Cultures
  • Cultural Awareness in Meetings and Events
  • Cultural Competence in Crisis Management
  • Final Project: Implementing Cultural Sensitivity in Hospitality

CareerPath

Graduates of the Certificate Programme in Cultural Sensitivity Training for Hospitality Professionals are well-prepared to take on a variety of roles in the industry.

Front Office Manager (20%) Housekeeping Manager (25%) Food and Beverage Manager (23%) Executive Housekeeper (32%)

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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SkillsYoullGain

Cultural Awareness Embracing Diversity Sensitivity Training Conflict Resolution

CourseFee

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FastTrack £299
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  • ThreeFourHoursPerWeek
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StandardMode £199
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
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CERTIFICATE PROGRAMME IN CULTURAL SENSITIVITY TRAINING FOR HOSPITALITY PROFESSIONALS (ADVANCED)
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London School of Planning and Management (LSPM)
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05 May 2025
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